"I 've been a regular, almost weekly, customer at firecakes for over a year. Great yeast donuts and always fun seasonal flavors. But after the last 2 experiences at this location, I will not be going back for awhile, nor will I be recommending it to friends who ask me about donut recs, as I get donuts all the time and am somewhat known for it.A few weeks ago the girl helping me didn 't say hello, didn 't say have a nice day and was just plain rude. I emailed the customer service email about it, as it was an off encounter, to let them know about it. He responded back and appreciated me letting him know. Well, when I went today, I asked about the lack of the seasonal donuts they had just put on their instagram. I usually get 2 donuts and they only had 1 of the 4-5 flavors they had advertised. One of the girls working, who I 'm pretty sure was the same girl that was rude to me before, gave me the biggest sass when I asked about it. Basically told me that it was my fault for coming so late in the day (it was 12pm) and WOW, that encounter ruined my day. I 'm sorry, but that is not how you treat and talk to a customer. Plenty of other donut places in Chicago to bring my money."