"The food quality at Bagel Factory ranges from good to very good, earning it a rating of 4 to 5 stars. However, my main issue with the restaurant is the confusion surrounding online ordering. Many sandwiches are advertised as including certain ingredients by default, but when you actually place your order, you often find that you need to pay extra to add those same ingredients. For instance, the Goodfellow's Hero has a base price of $10 and is supposed to come with a hero roll, provolone cheese, lettuce, tomatoes, and roasted red peppers. Unfortunately, I found myself having to pay an additional $3.50 to include these items, even though they should have been part of the sandwich from the start."
