"I have always loved Rita's and it has been a beloved family tradition for many years. However, my experience today was disappointing. I was greeted by a nervous server and an overly aggressive owner. When I made a simple request for a little less Italian ice in order to make room for more custard, the owner or manager responded inappropriately. They insisted on explaining the costs involved with my request, even going so far as to claim that they would go out of business for accommodating a small extra serving of custard. I was willing to pay for the additional custard and asked if it could be offered on the side, but this request was also denied. Instead, I was told that the only option was to have the extra custard on top of my cup, and they didn’t even have a lid to cover it. I really don’t understand why they are in the customer service industry. This was the worst experience I've had. I would recommend trying the location on Muncaster Mill Rd, where the staff is more customer-oriented and capable."
