Oysters On Ice
The Royce

The Royce

8791 Lyra DrOH 43240, Columbus, United States

Full • Wine • American • Breakfast


"I had made reserve for my birthday dinner 4/8/23 7:30pm I had booked for 15/20 people. I got to the restaurant at 7:06pm which was early the lady at the host table stated ' You early its 7:06 you can wait in the waiting area. So, me and the few guesses went to wait and even order drinks as well. When 7:30 comes I head back over to the host table and let the lady know we was there for 7:30 reservation I was told that she was still waiting on the table for us. I can understand table not being ready even though we were early so they knew we was there. Then 7:45 comes we still have not been seated and when I was, I was told that there was a lot of parties for the night. Now remember I got there at 7:06 and the Restuarant was not that busy. There were parties in the private room. I then see the same lady who stated that she was waiting on a table for us go to another waiter and state it 's almost 8 and there still no table ' at this point I 'm upset about the matter and how we were treated for our first time. Our waiter Jaylan was great she tried her best to keep a smile on our face. The problem was the manager NEA CARPANTER was on the floor and not once came to the table to apologize. When asked if the gratuity could be taking off seeing we did not seat down till 8:02 for a 7:30 reservation was told no because we did not wait because we were early. When I went to speak with her, she stated she was told we waited only 10 min to be seated. I then explain to her that seating down 30min pass reservation time is longer than 10 min. She never apologized for the action. I have called and left a message for owner still no return call. I have now called and spoken with 2 different managers and was told to call back and for 3 days to speak with owner. I sent a email which a employee SAM replies back. I have yet to hear back from the owner. It was 11 of us that work for big corporation and I will not be booking here again. It was my 1st time, and I won 't be back. It 's does not seem like the owner cares about the service that his/her employees give out bad for business."