"I then asked for a veggie pizza as another option, but the staff said it was only available for young children. I understand the reasoning, but given the situation, couldn’t they make an exception? The reply was no, as it would cause them trouble. I found this puzzling, especially since it was already 9 PM; I'm not sure how many young children would be dining at that hour.
I get that rules are important, but it seemed a bit unreasonable and somewhat immature not to allow the staff to make a sensible decision about the pizza in light of the circumstances. I offer this feedback in hopes that the team on the ground can feel empowered to make their own choices based on the specific situations they encounter, rather than fearing repercussions from management, especially when the manager isn’t present."
