"I visited this restaurant again today and asked to speak with a manager before placing my order. I wanted to ensure that the issues I experienced during my last visit would not happen again, as I have been ordering the same meal since this location opened years ago. When I ordered the fried chicken plate with an extra side of chicken and requested a discount, the manager informed me that I had already received a refund during my previous visit. I thanked her and paid the cashier $27.45, then waited a long time for my order. I thought it was better to wait for the correct items.
However, when I checked my bag on the way out, I noticed that the mashed potatoes were missing. I turned back and asked about the rest of my order, and an employee quickly scrambled to put some mashed potatoes in a container for me. I mentioned the missing item to the manager, but she just looked at me without any further acknowledgment. It’s frustrating because this situation has become a frequent occurrence. When I got home, I discovered that the container only had a small amount of mashed potatoes, not the full serving I expected.
I’ve been coming to this location since it opened, and I am disappointed to report that the quality has declined. During this visit, the chicken was tough and excessively salty, and there were smaller portions crammed into smaller containers, which is a change from when they used to provide larger takeout boxes. Additionally, last time they forgot the bread altogether. Despite the restaurant not being busy, I waited over 20 minutes for my meal. I noticed an employee carrying a huge stack of food for their break while paying customers, like myself, experienced reduced portion sizes.
I spent $26.40 on my meal, but it was not worth the wait, the inadequate amount of food, or the decline in quality compared to previous visits. I'm left feeling disappointed after all these years of loyalty to this location. All I want is to receive what I pay for—nothing more, nothing less."
