"Unfortunately, last night we received two completely incorrect pizzas, which has never happened to us before. The delivery driver called to check if we had any issues with the order, so he must have been aware of the mix-up. Additionally, it took 1.5 hours for our pizzas to arrive, which is longer than usual.
The third picture I included shows the two pizzas we received. We had ordered the Garlic Lovers Pizza and a Crispy Club, but instead, we got something entirely different. When I called to inform them, the staff member I spoke with seemed a bit rude and blamed it on staffing shortages. I requested a voucher for our next order since I wasn't keen on ordering again that night, even though we could have made the pizzas ourselves. I wanted to ensure I would get the correct pizzas for free on our next order, if possible.
She then asked if we were okay with the incorrect pizzas, or if she needed to send out a replacement, which would mean we wouldn’t get credit for a future order. I found it frustrating that they seemed more inclined to send another pizza than to address my concerns. Afterward, when I tried to reorder, we double-checked with the driver before he left. The second photo shows the Crispy Club we ordered, but the first photo is the same incorrect pizza they sent before. As soon as I opened it, I recognized that it was not the right one, since I had ordered it about 20 times before.
In the end, I just laughed it off and accepted it, even though I felt guilty for not sending back the wrong order. I really wanted my Garlic Lovers Pizza. Before calling, I checked my order number and receipts to confirm that I had ordered correctly. Despite this experience, we will continue to order from Pizza Guys. Their pizza is generally good and beats other delivery options, even though the consistency can be hit or miss when ordering the same items repeatedly. Overall, I’m giving this experience 3 stars, though it has been edited down to 2 stars."
