"This was my first time at a Ruth 's Chris, so here is my brutally honest opinion based on how it went: Pros: arrived 15 min late, however were seated almost instantly food quality is decent meat cooked to preference quiet ambiance Cons: staff was uncomfortably overattentive for the wrong reasons staff felt like they were all hiding a secret the secret was a classic trick: fast in, slow out (be prepared to be forgotten when you want the check, seen million of times there was a floor guy with glasses in a suit who kept hovering our table and looking at wine bottles on the wall the same dude (manager? kept asking us in a frantic tone if everything was to expectation like we insulted him, a bit much food quality was decent but honestly the meat tasted prefrozen or like off in texture, just not what you expect for the price paid at all (been to plenty of non chain nyc steakhouses that stomp this place for equal price or not much more mashed potatoes are solid but also nothing to write home about, don 't taste super fresh overall feeling that they were understaffed and out of sync We were placed in mostly empty room that was huge and would only see our waitress one every blue moon. Theres room for a lot of improvement but the effort is there. No one wants to be in a tryhard classy setting when it 's all a facade. Act the part and stop helicoptering your customers, it 's quite strange. We are human not specimens to be studied, we know y 'all are worried people are catching onto the song and dance to hide the fact their money isn 't going to mean much at Ruth 's. I write this to help this chain because I 'm not blaming anyone in particular, just telling it how it was and it was weird! I won 't be coming back because it wasn 't great paying so much to see the classic fast in, slow out trick being pulled so predictably from the start (everyone acting so overly zealous and attentive until you need the check the wait was almost 30 minutes hostage style . We especially knew we were screwed when the waitress walked away and said take your time . Anyway, good luck to this place, seems you have a lot of good intentions that are terribly misguided and the failure to close out tables is disappointing after what your customers pay. If people have had a similar experience, i only hope this review serves as constructive criticism for the better!"
