Cakes • Lunch • Cupcakes • Breakfast
"Only use Molly’s Cupcakes South Loop if you want your pre-paid order to be lost and to be treated rudely! Between work and personal events, I’ve placed probably a few dozen bakery orders from different bakeries all over the city. Only once before had the bakery not had my order ready and they went out of their way to make it right. Not Molly’s Cupcakes South Loop! The employee insisted there was no order because “she does all the orders for the weekend”. After showing her the paid invoice (paid more than 7 days ago) she continued searching some binders and computer system all along saying there’s no order. As the order was for a kid’s birthday party that was going on right down the street I really needed the cupcakes so I asked her what can she do. She said she can’t do anything without approval and continued saying “there’s no order. I’ll text them”. I waited for a while as the employee continued to serve other clients who were coming in with no interest in helping me. I then asked again if there’s something she can do and was told she maybe had enough left over cupcakes for part of my order but she had to serve the other clients. I then asked for a refund and again was told she can’t do that because she waited for approval. I kept waiting and when it became clear she had no interest in helping me I asked for a refund. She again refused. I left the place in tears and will be taking it up with my credit card company. I never felt so grateful for Jewel down the street. I understand mistakes happen but at the very minimum have the decency to pretend to care let alone help fix the mistake. Stay away from Molly’s Cupcakes!!!"
Cakes • Lunch • Catering • Breakfast
"I was in the Molly 's cupcakes location on Morgan Street in the West Loop on 8/9/2023 and was appalled by what I witnessed. My kids and I frequent this location as an after school treat and have had lovely interactions with the staff until today. The young woman working the counter was incredibly courteous and had exceptional customer service, she was super patient with my kids as they decided on what to get and also was cautious when giving us recommendations after I let her know one of my kiddos has a peanut allergy. The bad review is based on the person I believe to be an owner or admin in some capacity as she was walking in with product and had that owner air to her. At first she seemed rushed and then she commented on my cupcake choice in a pleasant manner. I noticed she started to speak to the young woman employee with a derogatory tone almost like she was belittling her. The space is not that big so the customers could clearly hear her especially us as we were sitting in the swinging chairs. She then turns to the young woman and says THIS IS NOT A MEXICAN RESTAURANT in reference to the music that was playing. My oldest child, 8 years old was appalled by what he heard and looked at me like he was expecting me to say something. I was in shock and looked at her and left shortly after. I will NEVER ever patronage this establishment especially since she is selling Churro flavored cupcakes and well as Flan two signature Latino dishes. It 's giving we will colonize your profitable trendy foods by erasing you cause we won 't tolerate you."
Cafés • Cakes • Sweets • Desserts
