Party Tray A
Masa Sushi Lounge

Masa Sushi Lounge

828 S Oyster Bay Rd, Hicksville, United States

Pizza • Asian • Sushi • Casual


"I'm very sorry but I usually love this place. Ordered chicken and sweet potato sushi and got crab meat sushi and beef? I ordered online and they didn't receive the order so I had to show them my phone and sit down and I waited 30 minutes for the wrong order, which of course I didn't realize until I got home. I had to come all the way back and wait more, for them to give me the correct order. About an hour in total before I left. The soup spilled all over everything...There was still shrimp in the box even though I wrote on the order and verbally said multiple times no seafood no fish no shrimp nothing from the sea. They were really nice to me. When I kept trying to explain this isn't what I ordered and he insisted it wasn't meat but then he pointed on the menu to crabmeat, and I said no I can't eat it. I physically can not eat it or I will get sick. I showed him the receipt that he had in his hand, that said exactly what I ordered and then he seemed to understand. Usually this place is great but today the AC/heat vents were screaming in the dining room. the rice I got was still hard and undercooked. I don't want to go back a third time to fix the order. I wasted $30 plus tip, a whole hour and I'm a little upset. I understand it's super hard to speak English, and I understand mistakes happen, but how do you under cook rice? Lol Usually they're really good idk what happened today. The sweet potato sushi was good when I finally got it but I don't want anyone yelled at."