"Just seconds after we took our first bites, she came back to ask how we wanted to split the bill. Our check arrived before we had even finished dessert. We had all thoroughly enjoyed our meals, and then the waitress announced she would bring us dessert, but what we received were bowls with a specific type of ice cream we had no choice in selecting.
To make matters worse, another staff member informed us that they knew the service was lacking, yet we still felt unwelcome. Fifteen minutes later, we left. This experience has ensured that none of us would ever consider returning, despite my brother's family visiting frequently. We'll be sure to share our experience with others as well.
If we had been particularly demanding or troublesome, I might have understood the poor service, but we were just a family trying to enjoy a meal together. I expect busy restaurants to have a waitlist on a Saturday night, and under normal circumstances, I would have been okay with that and would consider coming back another time. However, the way we were treated is unacceptable. Good luck to Altony's, as they lost several customers yesterday, and we will definitely be spreading the word that they don’t seem to value their customers."
