"This is a shame because the food is SO good here. I ordered a hero and a pasta dish yesterday and the delivery time said to give it 45 mins. I don 't mind waiting. It means time was put into the food prep... I hope? Anyway it came in 20 minutes and the driver called me 2x. I had to go down 6 flights of stairs, so I was not able to run down quickly. I assume by the second phone call that he was annoyed and I still have him a $5 tip for a $20 order. But the reason for the bad review is... they gave me some kind of sauce on the side that I didn 't ask for. I 've gotten both of these dishes before and there was never a boiling hot cup of sauce on the side (in a container it was too hot to be in). Needless to say, when I opened the bag, the sauce went everywhere (all over my computer on the table and all over anything else that was on the table). I was irate. Like I said I don 't even know what it was for or if it was supposed to be in my bag. But, I called the place back because it really made a huge mess and it was likely because something that hot shouldn 't be put in a flimsy plastic container (picture a dressing container). When I told the girl who answered she said sometimes the lids don 't be fitting on the containers then she said sorry and hung up. I not only worked in restaurants for 10 years, but I delivered food too. Who you hire in the front and as a driver can make or break your business. I feel bad for the owner because like I said, the food is very good. If not for the dismissive girl, I would give this food 5 stars. But now I 'll never order again."
