"Considering I've tempoarily moved here from Montréal, when I'm looking for a local, I'm not expecting a culinary journey in Malden, Massachusetts, however I didn't anticipate being so appalled: Except for the animated patrons, I would not recommend this place, not for eating. We did enjoy the entertainment. Anyone can make mistakes, it's how you recover or not that matters. We had an unsavoury experience. The wait staff seem to work like a tag team, which could improve service if they communicated better with eachother. When the customer (like myself) verbalizes a complaint, it's unhelpful for a server to get defensive, much less to sit with us at the table and compete with the Karaoke by speaking loudly (and moistly) over the food and drinks that we're trying to consume. Check the video footage after the waitress spilt while serving us, you'll see no manager ever came over, despite us complaining twice last evening. As we exited to the parking lot, we decided to critique when we observed through the screen door to the kitchen, that a chef (I guess) in her apron was picking her nose in clear view of staff on break outside. Someone viewing this should at least send her on break. I felt like throwing up the mediocre food. We had been pleased with the variety of drafts available by pitcher."
