"I am reposting this here, as I just realized I had posted it at the wrong location. This is in regards to the call I made on Aug 6th to this 13680 location:To the woman who answered the phone today at 952 a.m .... we just moved to the area and I came by once only to pick up coffee because I was craving diner coffee. I just swiped and left. It wasn 't until later I realized they charged me almost $5 for one coffee. I didn 't mind much. You know why? Because that coffee was absolutely delicious. I swore to myself I 'd come back here for breakfast. My mom is in town and I wanted to take her for breakfast today. I called while sitting in my car in the garage and asked if there was a wait. I remember how tiny this place was and being Sunday, I wanted to make sure we wouldn 't be waiting for an hour. Your response was I don 't know what the wait will be when you get here. I said, we are 5 minutes away. You said I can 't put your name down until you get here. ?? I said, I 'm not asking you to put my name down, I 'm asking approximately how long the wait is so that I.... you rudely cut me off and didn 't let me finish my sentence. You raised your voice with a nasty attitude and tone saying.. about 25-30 minutes!!! I still said, ok thank you, and hung up. What was so hard about that? Why are you so reluctant to give a guesstimate wait time? The wait time is a deciding factor for many people. Sometimes people have a limited time to eat, like we did today. People generally understand that a guesstimate is a give or take and obviously entirely depends on the fluctuation of your traffic, thats why it 's a GUESSTIMATE. There was no need for you to get rude. I was being polite. You were on speaker in my car and even my mother was appalled at your flippant attitude. Needless to say, I immediately decided not to bring her here to avoid an even worse experience than what you just showed us. We live 5 minutes away yet I elected to instead take her to Jenny 's, 20 minutes away. Now, if you 'll excuse me, I have to go give them an excellent review. I absolutely cannot stand when an establishment is this unprofessional. I can handle long waits or even subpar food. Rudeness and bad attitudes, I cannot, especially, when it is unwarranted."
