"After making my payment, I drove home with my order and should have been wary when I pulled out the sundae; it was in a plastic container that was a struggle to open! This clearly wasn't freshly scooped ice cream drizzled with warm caramel and fudge; it was obviously pre-packaged. Even though that thought nagged at me, I decided to give it a try, despite realizing that I could have gotten toppings at Tony's for much less than the $10 I paid for this sundae—yes, $10 for one turtle sundae!
I tasted the whipped cream first, but it had no flavor whatsoever, so I pushed it aside. The ice cream, caramel, and fudge were all frozen solid, like a brick. Normally, when you get ice cream topped with hot fudge and caramel, the heat should start to melt the ice cream by the time you get home, but not in this case! Everything was still rock hard. It was clear that the entire container—ice cream, fudge, caramel, and whipped cream—had been sitting pre-packaged in a freezer.
When I took a spoonful of the ice cream with solidified caramel, I was disappointed to find that the caramel had a gritty, waxy texture. I could actually feel this unpleasant, waxy grit on my lips, teeth, and tongue! Having been around long enough, I recognize that this is what happens to sugary syrups when they age or are frozen for too long. It was utterly disgusting, and I cannot recommend this place! This is what happens to businesses that have been around for a while but have lost interest in maintaining the quality of their food."
