Pecan Coffee Cake
Milano Bakery Inc

Milano Bakery Inc

433 S Chicago St, Joliet, IL 60436, United States

Cakes • Bakery • Grocery • Delivery


"I searched high and low for the perfect tasting wedding cake and finally found it at Milanos. The weekend girls that helped us were very nice and accommodating. Due to an unforeseen circumstance I had to change the design of my 1 layer cake a month before our wedding. I showed a picture and the girl informed me I’d have to find my own gum paste flowers if that was the design I wanted. Easier said than done. Finally found some and they cost more than the $60 cake I had already paid for in advance. When I brought the flowers in on a weekday and mentioned to the girl how I didn’t understand why they don’t have a supplier for this kind of stuff she got VERY snippy and confrontational with me saying they can’t house all the decor. Obviously she doesn’t know what a supplier is. When my friend picked up my cake it looked nothing like the picture I gave. The flowers were just stuck on the top instead of cascading down the front and there was no decor piped on. My friend actually took it to a local baker to fix it before the wedding. The cupcakes were supposed to be frosted 2 colors and I got one which was boring, plain white. I forgot to mention the 3 times we were in Milanos we asked to talk to the baker and each time were told she’s busy. I have given 2 stars only because the cake was delicious but customer service and decorations 0 stars. I emailed the company and still haven’t heard back. So disappointed in a 105 year old local bakery I’ve always supported and recommended to others."