"Our family dinner at Ray 's was unfortunately marked by unprofessional service that overshadowed the restaurant 's charming atmosphere and decent food. Although I prefer not to leave unsatisfactory reviews, I do feel compelled to share some honest feedback, as this was one of the most disappointing dining experiences we 've had. My husband had been wanting to try this place out for ages so I was able to get his family together for a dinner. However, I must express my dissatisfaction with the attitude and professionalism of our assigned server. Our server disappeared for lengthy stretches, leaving us waiting 45 minutes for him to take our order any time we did see him he complained that they had him running around. Understandable, no problem. Despite clearly expressing all food restrictions, my husband 's order turned out to have the exact item that was mentioned as a dietary restriction. We decided it would be better to resolve it on our own, rather than delay and risk anything else further. Not sure if there was training issue, but the wrong dishes arrived, appropriate cutlery was missing for key dishes, and in a move that truly topped it off, our server grabbed my cup by the rim where I 'd been drinking to refill it. Gross. While these errors could have been easily rectified and forgiven due to it being a busy night, what truly marred our experience was the demeanor of our waiter. Throughout the evening, we encountered dismissive attitudes and even witnessed eye rolls (seriously? , leaving us feeling unwelcome and undervalued as customers. Observing attentive servers at nearby tables made our neglect even more noticeable. To be honest, had it not been for the pleasant service from other staff members, I would be reluctant to offer a 20% tip to my server. It felt like we had to actively seek his attention and ask for everything (which eventually had to be directed to others rather than receiving proactive service at a restaurant of such caliber. Setting aside this issue, the layout and ambience of the restaurant was quite nice. The dishes were well portioned but I 'm not sure if anyone was able to actually enjoy their meal due to subpar service. As much as I am willing to give it another try in the hope that the next server will exhibit a higher level of professionalism and attentiveness, I am doubtful that my family will."
