"I rarely felt compelled to leave a negative review, but my recent visit to Branding Iron left such a sour taste in my mouth that I cannot let it go unnoticed.My family and I ordered a burger combo, two burger and wing combos, and a few other food items. Little did we know that we were about to embark on a rollercoaster of frustration. Fifteen minutes after placing our order, our waiter told us that our burger-wing combo was not on the menu and the person that took the order was new and did not know about it. (the sales receipt said burger-wing combo). To add insult to injury, she asked us to pay the difference for a more expensive alternative.I requested to speak with the person in charge. The waiter informed me that the manager was not there. I agreed to pay the additional amount, hoping for a resolution to the debacle that was unfolding before my eyes. To my astonishment, the lady in charge casually strolled out from the kitchen while discussing the matter. It became glaringly evident that I had been deliberately lied to by the waiter.After some back and forth, the lady in charge finally acknowledged the situation's absurdity. She reluctantly agreed to refund me the amount I had been coerced into paying due to their mistake. Fifty minutes later, they still had not served our meals. We saw other patrons being served and asked the waiter why our meal was taking so long. She informed us that they had started preparing until the situation was resolved. At that moment, we asked for a refund a left the restaurant. The person in charge never came by our table to try and resolve the issue.In conclusion, my visit to the Brading Iron on Ruben Torres was an utter disappointment from start to finish. The unscrupulous actions of the staff, particularly the initial deception and subsequent lackluster response, left a lasting negative impression. I cannot recommend this establishment to anyone who values honesty, integrity, and a pleasant dining experience. Save your time, money, and sanity by exploring the many other reputable dining options available in the area."
