"The cashier lady doesn’t understand English and blamed me for her mistakes. I told her over the phone that I wanted the #90 rice plate. She said yes. I had to triple confirm her to make sure it’s the rice plate and she got me a pho #90 instead. When I confronted her about the wrong order she told me I was wrong and that she was not willing to refund or replace it even though she made the mistake herself. She also made a big scene trying to comfort me and as you know, I was pretty nice about it since the food was for my husband on Father’s Day. As she charged me for the rice plate, she then tries to comfort and apologize to me multiple times as if I made a big deal about it in front of everybody. The next couple of days I came in and saw a sign explaining about this issue like seriously, they need to work on their customer service and understanding English. Not to be rude about it, but there is a language barrier and orders needs to be taken correctly or the menu needs to be fix. Overall, their foods are pretty good but there is a lot of homeless around there especially when the pho place is next to the smoke shop. I constantly get asked for change probably every visit."
