Phantom
Sidewinders American Grill

Sidewinders American Grill

780 Boardwalk Avenue, 59718, Bozeman, United States

Pizza • Cheese • American • North American


"Pretty horrible experience from the get-go. Had our name placed on wait list at 3:25 with a stated wait at 20-30 minutes and even received a confirmation text. After 35 minutes we checked in at hostess stand and it was obvious we weren 't anywhere intheir system. After being given the technical issues excuse we were told that we would be seated first as soon as the staffmeeting was over... in another 10 minutes. We were then led past two available tables that would accommodate our small party butinstead sat at a table right next to the kitchen. They literally put us at the crappiest table in the place after making us waitforty minutes and losing us on their wait list. Service was not real great, it seems our waiter may have been aware that we werenot enthralled at this point. We finally ordered our food at 4:20. At this point it didn 't matter how good the food may or maynot have been, the staff failed to make up for their mistake and even punished us for being unhappy about their lack ofaccountability. We ordered the pretzel and it was very thin compared to photos taken by other reviewers, the artichoke dip wastoo salty, the pizza was only like warm, and drinks sat unfilled and only tended upon request. When we finally finished and leftthe restaurant it was 5:05. Overall, it appears the lackluster treatment of the staff reflects an attitude that the restauranthas enough traffic to afford the loss of potential repeat business. Looking over other reviews it appears good service, capablestaff manning the hostess desk, along with a base level of responsibility are going the way of the dinosaurs; it would seemperhaps Sidewinder 's is leading the pack."