Philly Burger Philly Burger

Juicy beef patty topped with sautéed peppers, onions, and melted cheese in a toasted bun.

Twigs Tavern Grille

Twigs Tavern Grille

401 6th St SW, 55902, Rochester, United States

Beer • Wine • Full • American


"I will start out by saying I made a reservation for 2, a day in advance for Friday evening, as I know they get busy. I had to make an addition to our reservations (1 person and room for a stroller), so I called to make sure that would be okay and to adjust that accordingly. The person who answered my call made sure that could be accommodated and stated it would be no problem and that our table would be indoors and they even changed our table so that it would no longer be a high top table like originally planned so that it could be easier for the stroller. We arrived to our reservation at 6:30 right on time that evening and were brought outside to be seated. I made sure to say something to the wait staff and said we requested an indoor table and being seated outside would not work for us, as we have an infant with us that does not have a jacket, hat or mittens and the sun went down. I was greeted by the manager who told me that they had no spots for us indoors and attempted a pity solution of “we could get a blanket”. You can get me a blanket in a restaurant but not a table for me that I reserved and spoke to someone about being indoors and be accommodated for our stroller? Instead, management would rather have me take my preemie infant outside and sit when the sun is clearly down and it was clearly going to get colder? There was no “I’m sorry, we gave your table away” or “I’m sorry we didn’t plan accordingly and timing isn’t working out the best for our table” or even a “you can take a seat here until we have a table for you”. It gave us a bad taste in our mouth. It was a horrible experience for us. Mind you- I’ve been a restaurant manager before. I’ve been on the other side and I’ve also been a server (8 years of experience). Super disappointed at the lack of care or acknowledgment of the problem."