Pint Of Milk
Manhattan Bagel

Manhattan Bagel

1350 Galloping Hill Rd Unit 6, 07083, Union, US, United States

Bagels • Coffee • Mexican • Catering


"Ordering ahead highly recommend but they’ve got lots of staff to endure your order is tended to promptly. I watched a customer wait an excessive amount of time and her order had got lost or something. After the staff finally figure out who didn’t fulfill the ticket management worked to get her order bumped to the top of tickets and the customer on her way. What’s was especially great to see was that management recognized their error, owned it with the customer and then went to make it right with her offering her to grab a drink from the fridge on the way out. The only reason I didn’t give 5 stars is their online ordering system could be improved it’s currently extremely confusing and can be quite a pain if on your mobile device. The only other reason was that in that last situation manage my did everything right with the customer but they also let their employee who had messed up know what was wrong and how to correct it. Unfortunately the employee took it the wrong way and had a bad attitude while making the rest of the pending orders. He also talked back to the manager who failed to address that with him. In all the disagreement and the workers angst he didn’t complete my order correctly and left out an item. Unfortunately it took me getting home before I realized my order was incorrect. But props to management for almost everything being handled right…some workers just have to grow and learn to take constructive criticism and feedback less personal and actually learn from it."