Cuban • Desserts • American • Delivery
"I made an order for my son’s birthday party 5 days before the date. Pastries and a customized cake. When the day came i called before arriving making sure it was ready for pickup. Representative confirm it was ready.When getting there and making the huge line i was told they had an issue with the cake and they could not make it due to machine being broken since it was customized.Issue with this is they confirmed an order that clearly was not done and even worst never called me to let me know that they had issues with the machine having my order number with two alternative numbers to reach me at so i could of make my cake on time at another place.Never offer a refund or an alternate to make the cake at another vicky bakery. All this happened one hour before the party. Manager wasnt there to address the issue and seem to not care at all about customer service.!!!"
