"It started out when I called to place my order, greeted with just hello , no idea fif I called the right number.. and was put on hold. After 10 minutes I hung up and called back. I placed my order and was told 25 to 30 minutes. I arrived within a few minutes of that and the young girl at the register was pleasant, I told her about being on hold that 's why I was so early. Another woman, older and obviously a chip on her shoulder, very much the epitome of a nightmare manager, was up front as well, and clearly who had answered the phone and put me on hold a bit earlier.. I paid the young girl and went to the table to wait. During that time I saw money laying on a prep table in the back.. maybe tips or whatever, unsanitary. The older woman was not hospitable in the least, and I 'm guessing she 's a manager or owner, something higher up throwing her weight around. She burned a couple slices of pepperoni pizza and tossed them. Then she grabs 2 slices of cheese off the counter and brings them to the back to add toppings to them to heat up for an order. I thought that was strange. It was a bad atmosphere. I 'd never want to stay at the restaurant to eat. The staff seemed pretty unhappy, the manager lady scolded te young girl when she was at the register in front of everyone. On top of the place being pretty dirty... Finger prints all over the glass, dirt and mud all over the floors and in the corners, caked on. The booths were covered in dust, etc. The 20oz bottles of soda on the soda fountain were so old and covered in greasy dust they wouldn 't have been recognizable if they didn 't have the labels on them. They were so old the cherry pepsi was on it 's way to being translucent and all the others were just as bad. At this point I just want to get the food, kind of, and get out of there. Eventually the order is brought up.. sitting on a counter, and I waited and finally the cook from the back asked if I had been helped and I said my order was just brought up and we 're ready to go.. he asked if I 'd paid and I said yes, but I forgot to ask for sauce for the chicken tenders and wanted to know if they had BBQ. He said you already paid, I said yes, and he said he couldn 't just give it to me I have to pay for it. So I said forget it and left. As far as the food quality, the onion rings were cooked a little too long which makes them much more greasy than they needed to be, and the chicken tenders had some very tough bites of the actual chicken tendon still inside. The ham and cheese calzone was great, but I don 't know if that 's enough to ever go back. I stopped going to this restaurant a couple years ago because the food changed for the worst, and I ordered delivery a lot and always waited like 1.5 to 2 hours for it to be delivered cold, which is why I did a pickup tonight. I don 't think I 'm going to give it another shot. Very sad because it used to be my favorite restaurant for over 30 years now I don 't think I would bother using a gift card if it was given to me.. the atmosphere was that bad. The new owners/ management seem like they don 't have time for you and almost like you 're an inconvenience them, but more importantly I didn 't like the way the place just was uncomfortable and the staff was mistreated."
