"We are currently spending the night at a motel with an indoor pool and hot tub, allowing our kids to swim before heading back to school after the Christmas break. We ordered delivery, but unfortunately, my food arrived cold and the spicy items meant for my husband's meal were unsuitable for him, as he can't eat spicy food.
I called the restaurant to resolve the issue, and spoke to a manager named Jarvis, who didn’t seem to know how to help and said I would need to talk to another manager. The second manager, Mari, was also unhelpful. I explained the problem again, but she said the only way to fix it was for me to come to the restaurant, which wasn't possible at the time. Since I couldn’t go there, she refused to resolve the issue.
This is unacceptable. I plan to contact someone from corporate regarding her dismissive attitude and her refusal to address the problem. I would have gladly swapped my meal with my husband’s if they had brought us a corrected order."
