"However, everything changed for the better when a young lady named Shelby came to our table. She introduced herself while bringing out our pizza and wings, making sure we had everything we needed. The pizza was perfectly cooked, and the garlic Parmesan wings were delicious. Throughout our meal, she was busy waiting on two other tables, handling to-go orders, and cleaning the restaurant—all with a smile and a cheerful demeanor. When it came time to pay, we discovered that Shelby is only 16 years old. Wow! Extremely impressive! Her work ethic and personality are sure to lead her to success. 
Shelby truly turned our disappointing first impression into a wonderful one. Additionally, from our booth, we could see the kitchen staff working diligently to prepare our food exactly as we liked it. Lastly, I want to note that the ladies' room was very clean."