"Omg, where do I begin? I 've been coming here for years and decided to purchase my mother 's cake from this bakery for her 75th birthday. I placed the order by phone days in advance. I asked for it to be written as I love Lucy at 75 . I then called back minutes later realizing I can buy the 7 and 5 candles, and asked for it to be changed to I love Lucy in red. I also asked that it was a heart instead of the word love , since it was a small, 7 cake. In the end, it should 've been red letters that said, I Lucy . THAT 'S IT!!! Well... Not only was the cake not ready when I arrived at the time I said I 'd be there, it was written in pink at last minute and looked so bad, a child could 've done better. I was surprised that Paul, the owner, was at this young lady 's side in the kitchen at back, saw that it looked this way, and decided it was perfectly fine to be given to me looking like this. I added the photo so you can see just how bad it looks. I opened the box to present the cake to my mother nearly in tears. Not a lot of people can say their mother is 75 years old and still alive. It 's not everyday you have a birthday. It 's the principle. This experience was crappie and so uncalled for. I 've been coming here for years and today 's experience and lack of customer service is making me consider the idea of never coming here again. I don 't think I 'll ever get over this."
