"I made a reservation through Open Door to have Easter buffet at this restaurant. The website only gave me three options for times, 4:30, 4:45, or 5:00 p.m. I made the reservation for 4:45 p.m. I was sent multiple reminders and a text to confirm the attendance of the reservation the day before. When we arrived at the restaurant and went inside, the hostess said “Oh I tried to call you, we are tearing down the buffet at 5:00p.m”. I looked at my phone and there was no indication that I had received any phone calls, or texts. I later checked my cell provider and there was no call. We literally had 15 minutes to eat. We did not have a leisurely meal and they did not discount our meal for failing to notify us. The wait staff was standing around joking and laughing while we ate. The whole situation was very stressful and the food was awful. The prime rib was raw, the salad slimey. The customer service was poor. Even though our server did an adequate job, the tip was poor because the entire experience was a disaster. I would never come to this restaurant again. I sent them a letter but they never responded. Avoid this restaurant, especially on holidays."
