"I've dined at Torero's three times so far. The first experience was quite good—both the service and food were impressive. The second visit was similar, but my most recent experience was disappointing. The service was lacking, and towards the end of my meal, I bit into something hard. When I examined it, I found a piece of ceramic in my food. I showed it to the server, but he merely told me to speak to management and didn’t take any action himself. Eventually, I managed to find a manager, but he seemed indifferent to the situation. When it came time to pay, he offered a free meal for my next visit, but there was no apology or genuine concern for what had occurred. I won't be returning here again."
