"Our server had a poor, disinterested attitude. After dropping our cocktails, she seemed annoyed that we were not immediately ready to order. Once we received our food no one came back to check on us for a long time. My husband's cocktail was made incorrectly. Also, I ordered a glass of the Trefethen Chardonnay which is listed for $16 on the menu but then we were charged much more for the wine. When we asked about it, the server said that she assumed we wanted the 9 oz pour which was extremely deceptive as she did not ask which size pour I preferred. When we got our bill, she hovered over us with a credit card machine that only offered gratuity starting at 20%. There was no opportunity to review the bill privately and make a decision about what we felt an appropriate gratuity would be for the level of service we received. Taking advantage of customers is never acceptable! We have been to this restaurant a number of times both personally and for private professional events. After last night's experience, we will be in no rush to dine or host events at Ocean Prime again."
