Polletto Al Mattone
Liana's

Liana's

591 Tunxis Hill Rd, 06825, Fairfield, United States

Pub • Meat • Wine • Italian


"We dined at Liana 's last night and had one of the most disappointing restaurant experiences of all time. We came in right after they opened for the evening (5:30) and took a seat at the bar. At the time, there was only one other group of diners in the restaurant. We were handed menus fairly quickly by the one server working in the restaurant and then proceeded to order a glass of wine each. The bartender came over at one point and we ordered dinner. He didn 't write anything down, but I didn 't think too much of it at the time. We sat there with a glass of water each, our wine and a bread basket with three pieces of bread until about 6:50 when I was finally able to make eye contact with the bartender (who had taken our order) and inquire about the food we ordered. No one had checked on us up until that point. The wine was long gone, so was the water and the bread. When he went into the kitchen to check on our food, he came back and told us there was no record of our order. I told him we would just take the check for our wine and leave. He got our check and then didn 't come back to take our credit card. We had to borrow money from a lovely couple next to us in order to have enough cash to leave! We were so upset by the lack of attention, the failure to submit our order to the kitchen, and then even having to pay for the wine we had after waiting an hour and a half for nothing. I don 't know how they can make this right, but they did not seem to want to do anything last night to help turn the experience around. It was so frustrating!"