"We chose to dine outdoors. However, we were told that their patio heaters were not working. Since Delphine is part of the W Hotel, it is apparently the hotel's job to keep up w/ the maintenance of the restaurant's overhead heaters, broken outdoor door locks that our host struggled to open, w/ the help of the restaurant's manager. This maintenance is sadly lacking, reflects poorly on the hotel, also its restaurant. Having the only downstairs women's restroom, (which is in the hotel), being out of service, is also an indication that the W hotel needs to pay more attention to maintenance issues. In any case, we were seated outdoors, as we'd requested. Our server, Esther, was wonderful. She was friendly, professional, gave us prompt service. The other two gentlemen who served us our soup brought our coffee dessert, were also great. Other servers within the restaurant were also friendly accommodating. The French onion soup was delicious. We ordered the chef's special twin lobster tails. The lobster was well-prepared perfectly cooked. But the vegetables that accompanied it were underdone. It would also help if it wasn't so difficult to speak w/ someone during their open hours, on the phone, instead of a only getting a recording. After at least six phone calls to verify our outdoor seating, I was finally able to reach someone on two of the calls. Someone named Brandon was helpful in verifying that we would be seated outdoors. With the convenience of the Pantages Theater being just across the street, it seems that the W Hotel should make every possible effort to lure accommodate customers to it restaurant, Delphine. The restaurant's staff management can only do so much, if the hotel doesn't give them the support they need."
