"The restaurant was understaffed-as most are these days-and they were far from full. Our server was friendly and working hard but needed help clearing tables and refilling water. Everything was slow, the ambiance/decor was not what we hoped from the revitalized historical landmark on a major holiday. Instead, it was dated and dull which felt even worse for Christmas dinner. We left just accepting it was Christmas and hard to find people to work, but our night got worse after the meal was over. When we arrived at the valet stand, it was empty. But there weren’t people waiting on a car to suggest the valet was out. Instead we waited 10+ minutes with no one in sight. When I rode the elevator back to the front desk to see if they could help, I was rudely told, “there’s nothing I can do, he must have stepped out. By the time you get back down there, he’ll probably be back.” I rode back down to valet and a guy finally came out form somewhere. When he asked if we were ready for our car, I said yes, we’ve been waiting awhile. He rudely said, I was only gone 3 minutes.” Very disappointing service for such a high profile, high-end restaurant on a special occasion."
