"We were very disappointed with the lack of attention, as we sat at our table for about 15 minutes, staring at each other in disbelief without receiving any service. When we finally asked for assistance, the hostess was preoccupied with texting on her phone. The manager, who is the owner's son, acknowledged our presence but claimed he was too busy to help us. He apologized and then showed us to the door.
Such customer service contradicts Jacques's stated goal for building his business. Like many relatives working under the shadow of their parents, he seems to be trying to carve out his identity, yet he fails to recognize that it is the clientele who afford him his luxurious lifestyle. This approach to customer care will likely have negative repercussions for him and the restaurant. Many locals have noted that dining here can be hit or miss, but I would recommend staying away if you're looking for a complete dining experience."
