"Made a reservation because we had a party of 6 and it was a Saturday night. When we arrived, the hostess seemed confused when I said we had an open table reservation, but no big deal. We were sat right away but were short 2 menus. Not to worry, the host promised to try to find us some. About 5 min go by and a server says hi I’ll be right with you. So we wait about another 15-20 minutes-our reservation was at 7 and it was now 7:25 and no drink order yet. So I asked the hostess if our server forgot about us, considering we’ve seen 2-3 other tables say long after us with drinks and orders placed. The host comes to our table and replies-she’s getting drinks for another table but she’ll be over after. Wow. That’s it. Server comes over and says okay, what can i get you? I’ll take the whole order if you’re ready. Of course we were ready, we had 2 kids and have been waiting almost a half hour at that point. We put our orders in and wait again. We don’t even get the kids chocolate milk we’ve been waiting for, no waters, nothing. No sense of urgency, no manager to smooth things over, nothing. It’s now 7:45 and we decide to leave. We knew if it took over 45 min to get drinks, the rest of the experience would have continued in that fashion and we had kids that needed to get to bed before midnight. We left as the server was bringing our drinks-finally- it was 7:50 at this point. We said we were leaving, everything took too long and all she said was a sarcastic, “okay.” We gathered our stuff, walked out the door and the hostess said have a good night. The same hostess I flagged down a half hour earlier to ask about our server. My mother in law said we didn’t have a good night, we’re leaving because we didn’t get any service. All she said was okay. The manager never cared to come over or check on our table or any of the tables in our section. It was a little busy but there was no wait and plenty of open tables. Not one staff member had any sense of urgency or seemed to care."
