"The older Korean gentleman who took our order was friendly but struggled with English and seemed easily distracted. Unfortunately, the Mexican staff member was rude and condescending, which really impacted my appetite. When I asked for the total of my order, he raised his voice to tell me the amount, which felt unnecessary.
When our food was served, he even chased after the older gentleman who had brought food to my friend just to ensure she had paid, despite the fact that she had already paid him in cash before I even placed my order. We were the only customers there, yet it was surprisingly challenging to get them to take our order, provide our total, and get takeout bags.
To add to the frustration, both of our bills came to over $10 more than expected. I understand there are taxes, but my $44 order for three dishes ended up costing $54 and some change. We weren't given a receipt, so we had to peek over the counter at the receipts they were holding to discover that a gratuity had also been added without prior notice. It would have been nice to be informed about that upfront or to receive an itemized receipt instead of having to figure it out ourselves.
We dine out often, so it's not that we didn't want to tip, but when the bill exceeds expectations, questions understandably arise. Unfortunately, I won't be returning here and will instead choose a place where the staff actually appreciates my business and treats me like a valued customer."
