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Ruth's Chris Steak House

Ruth's Chris Steak House

600 Water St Baltimore, MD 21202-4021, United States

Wine • Steak • Coffee • Seafood


"we always had great experiences here. we go here for special occasions. one of the things we love is the fabulous attentive service, but unfortunately the service terrible, insulting awful. we should have asked for a change when we saw that some who looked anxious constantly tried to get the attention of the waiter. Instead we sat her, while said waiter refused to take our drink order until the whole party arrived. As soon as they did 15 minutes later, he informed us rudely that we had to wait until everyone knew what he wanted to drink, how we were children, because he would only make a trip into the bar. this is my man's birthday, and they want to drink him? So we started to ask the bus boys for drinks or would ask him before we were finished because drinks lasted about 30 minutes. still we have only 2 or 3 drinks (we usually 5) I think he went on all his tables and made us all order at the same time so he went out into the bar. when the coffee was served, he left it on a table next to our table for 10 or 15 minutes. he went away, we finished dessert and then he came back 10 minutes later and shaken it. a new couple sat next to us. 15 minutes later, the man stood up and screamed, as the tip of his lungs at a manager screamed over the waiter. she offered him weeping so he might have been shot and ignored. it was his jubilee. everything I say is special occasions that need special occasions. that was not a new server, but there was obviously something that wasn't right with him. his attitude, his demeanor, he was sweaty, a little ashamed. I think I'll rethink my special restaurant. I also called in advance to tell them that it was the 40th birthday of my man. they offered to put rose petals on the table and give him a free dessert....one of them happened. Instead we were brought to a big table by an empty restaurant and stood there while they put the table before us."

Ruth's Chris Steak House

Ruth's Chris Steak House

1000 Harbor Blvd, Weehawken, New Jersey, 7086, United States

Steak • Seafood • American • Steakhouse


"This was my first time at a Ruth 's Chris, so here is my brutally honest opinion based on how it went: Pros: arrived 15 min late, however were seated almost instantly food quality is decent meat cooked to preference quiet ambiance Cons: staff was uncomfortably overattentive for the wrong reasons staff felt like they were all hiding a secret the secret was a classic trick: fast in, slow out (be prepared to be forgotten when you want the check, seen million of times there was a floor guy with glasses in a suit who kept hovering our table and looking at wine bottles on the wall the same dude (manager? kept asking us in a frantic tone if everything was to expectation like we insulted him, a bit much food quality was decent but honestly the meat tasted prefrozen or like off in texture, just not what you expect for the price paid at all (been to plenty of non chain nyc steakhouses that stomp this place for equal price or not much more mashed potatoes are solid but also nothing to write home about, don 't taste super fresh overall feeling that they were understaffed and out of sync We were placed in mostly empty room that was huge and would only see our waitress one every blue moon. Theres room for a lot of improvement but the effort is there. No one wants to be in a tryhard classy setting when it 's all a facade. Act the part and stop helicoptering your customers, it 's quite strange. We are human not specimens to be studied, we know y 'all are worried people are catching onto the song and dance to hide the fact their money isn 't going to mean much at Ruth 's. I write this to help this chain because I 'm not blaming anyone in particular, just telling it how it was and it was weird! I won 't be coming back because it wasn 't great paying so much to see the classic fast in, slow out trick being pulled so predictably from the start (everyone acting so overly zealous and attentive until you need the check the wait was almost 30 minutes hostage style . We especially knew we were screwed when the waitress walked away and said take your time . Anyway, good luck to this place, seems you have a lot of good intentions that are terribly misguided and the failure to close out tables is disappointing after what your customers pay. If people have had a similar experience, i only hope this review serves as constructive criticism for the better!"