"Lovely hotel! The hotel is clean, well maintained, spacious, quiet, and nicely designed. It was a treat to have Le Labo Santal 33 products provided in the bathroom. The hotel felt luxurious and is definitely a 4-star. My only issue with the hotel is the front desk attendant. I didn’t catch her name; however, she was young, seemed inexperienced and was extremely condescending. When I checked in she failed to go over hotel basics, such as amenities. When I went out for dinner I stopped by the front desk to inquire about such amenities (i.e. checkout time, the hotel gym, restaurant details, WiFi, etc. . Then when I checked out she didn’t understand how the deposit return process worked. Instead of conferring with a senior manager, she told me the wrong answer. I knew it was wrong so I probed more. Then she said “since you don’t understand let me write it down for you.” I was appalled by her audacity, blatant disrespect and lack of humility. As a result, I cut her off and asked to speak to a manager. She told me the manager was unavailable. But, the manager overheard and came out of the office. The manager was able to set the record straight pertaining to the deposit, apologized, and wished me well on my journey. The manager circumvented what could have been an awful exchange. Despite my unfortunate encounter with the “green” front desk girl, I had a great experience. I think the girl needs more training, as she works on customer service fundamentals. Overall, I recommend the Wall Street Hotel and hope to stay here again!"
