Power Parfait
Silver Sycamore

Silver Sycamore

5111 Pine Ave, 77503, Pasadena, United States

Coffee • American • Chocolate • Breakfast


"The customer service was abysmal, and any attempt at conflict resolution was met with resistance. It’s important to note that many items are not included in the package, yet the seller presents them as if they are readily available—similar to a car salesman. I have evidence to back this up, as I have a picture of the price list that was not initially shared with us. With our lack of experience in planning a wedding, we unfortunately took the plunge and paid the deposit before seeing the contract. We trusted that she would provide us with the necessary details, as it is her job to do so. After spending nearly 30 minutes voicing my concerns about the pricing, she admitted that she usually shares the additional cost details, yet she failed to do so with us. By the end of our conversation, she made some concessions, but I couldn't trust anything she said at that point. To top it off, she mentioned that she could return part of our deposit if she was able to book another event. However, when we asked for that in writing, she rudely informed us that she had changed her mind and would not refund anything. I would strongly advise against this venue, especially for brides who deserve a positive experience during their engagement. This whole situation has been a huge disappointment and has taken away from what should have been a joyous occasion. In the end, we cut our losses and decided to walk away, taking a $3,500 hit just to end our dealings here. I can only recommend others do the same. Good riddance and good luck to this business."