Prime Ny Strip
The Prime Rib At Philadelphia Live!

The Prime Rib At Philadelphia Live!

900 Packer Ave, Philadelphia, United States Of America

Full • Wine • Steak • Steakhouse


"Let me preface this review by saying it is based solely on the customer service and I would give you zero if possible.. We never actually got to eating in the restaurant. When we checked into the Live Casino/Hotel, we asked if it would be possible to schedule a reservation for the prime rib restaurant. Isaiah at reception, made the reservation for us and assisted in letting him know it was my wife's birthday. We arrived at our 730 reservation time and receded quickly. My wife asked if we could go to a more secluded section of the restaurant, as we wished to be more romantic setting. The hostess place us in a section where we were the only people at a table. Upon our server greeting us, she advised that the table we were at was too large for our two person group, and that she needed to relocate us to another table in a different section of the restaurant because they left the table we were seated at for larger groups. We asked if we could stay there as the hostess had already seated us, and she said she would need to speak to her manager. While she was away, another server came to our table and told us that he needed to relocate us to a different section of the restaurants because the section we were in was closed. while I would've understood that if the first server had of said it, she chose to lie and say that the table was for a larger group. I found that to be completely distasteful, and my wife and I left the restaurant. after we left, the restaurant manager called my cell phone to ask what she could do to rectify the situation. I advised her that we were lied to, and I no longer wished to dine there and we're moving on to an outside location for dinner. if they lied about something as simple as our seating, we could not trust them with our meal. Honesty is essential in customer service."