"**Restaurant Review - October 2022**
I had a great experience with the app! You can easily customize and order your meal just the way you like it, and pick it up right at the door. However, I had a specific request for fresh or grilled onions without any other ingredients. Unfortunately, my sandwich arrived loaded with grilled onions, likely due to my addition of grilled green peppers, which was indicated on the order.
The staff was very friendly and offered to remake the sandwich when I called, which I appreciated. However, they mentioned I needed to wait in line again for the pickup, even though I had ordered over the phone. It didn’t really make sense to me; I just wanted my sandwich, wherever it might be!
After a four-minute wait in line, I finally got my sandwich. When I got home, I realized they had left out the grilled peppers I had asked for, but I still had the grilled onions I didn’t want. It was frustrating because my customization was clearly written on the order for pickup, but somehow, it didn’t translate to the actual sandwich.
I didn’t bother calling back to have it fixed, as I wasn’t sure they would believe my claim. Plus, even if they did, I’d just have to wait in line again, which was not appealing."