"When I approached the lady at the register to clarify the situation, saying, "Excuse me, I think someone may have taken my order, so I just want to confirm there's another one coming up," she responded quite aggressively, "NO, that was not yours! Let us do our jobs!" Taken aback by her tone, I paused for a moment. I then explained that I was fairly certain it was my order and that there was no need for her to be so aggressive, as it was clearly just a mistake. This caused her to become extremely upset, yelling, "IT WAS NOT A MISTAKE! HOW DARE YOU!" Her outburst drew the attention of several nearby customers. I told her that I would be leaving a negative review and wouldn’t be returning, then went back to my table to continue waiting, watching her go back to discuss the issue with someone in the kitchen.
At that point, a man emerged from the back and informed me that they would not be serving me the sandwich I ordered, likely due to his frustration with me. He outright refused me service. Coincidentally, a security guard was present and asked me to leave. I still have not received a refund, nor the food I had paid for. I will be filing a more formal complaint about this incident, but for now, I'm sharing my experience here.
One of the bystanders was an employee from a nearby store, who informed me that the man in the kitchen is the brother of the woman at the register. He mentioned that the kitchen worker often treats his sister very poorly, which impacts her daily disposition. He also stated that such negative interactions happen frequently within that establishment.
An employee who frequently witnesses these types of interactions confirmed that they occur regularly. The workplace culture here is truly unacceptable. I am appalled by what transpired today. This restaurant is managed by individuals who seem to thrive on negativity for no good reason. Even if the food were enjoyable, it would feel morally wrong to support a place with such troubling behavior."
