"I very rarely write a negative review if you can't say something nice, don't say anything at all. But the service at Itacho was so bad I can't remain silent. We were shown to our reserved table on time. The restaurant was reasonably busy, but not packed. But it appears that no one was assigned to our table. We kept trying to waive someone down, yet it took 45 minutes before we even got water. The all you can eat menu is pretty good. Lots is options. The problem was that we only got about half of what we indicated on the form when we ordered. We explained to about three different waiters, and eventually more food came more of what they'd already served us, and none of what we were waiting for, even though we had specifically circled that on the form and they took it back to the kitchen. We also could never get drink refills (actually second and third cans of soda) without asking multiple times. We'd wait, literally, a half hour for a can of Coke, and then they'd essentially throw it on the table without a new glass of ice. We complained, nicely, about the service, and finally, after having been there about three hours, gave up on getting what we ordered. When we asked for the check, one waiter came over to count how many sodas we'd had to make sure every one got on the bill. When we got the bill, it included charges for saki, when none of our party of four drank any alcohol. I'm usually a 20 percent tipper. Despite the horrible service, we still tipped 10 percent. I regret that now, because the management pulled a final stunt that is what prompted this review. Knowing we were displeased, THEY CANCELLED OUR RESERVATION AT 4 am THE NEXT MORNING AFTER WE'D EATEN THERE TO TRY TO PREVENT US FROM LEAVING BAD FEEDBACK. I had to open a complaint with Open Table in order to get a feedback link sent to me (and to get my open table points). The management is totally skeevy."
