"Original Review: There’s nothing quite like enjoying a slice of cake at Delice et Chocolat on a rainy day, right? Unfortunately, that wasn't my experience. My daughter had a headache this morning and was craving cake and pastries, so we drove 45 minutes to get there and arrived at 12:40. The place wasn't too busy, and there was no waiting line. There was one table occupied by four people, while the other tables were either empty or barely filled. Only my daughter and I were at the register.
There were three employees present, yet no one even acknowledged us despite clearly seeing us waiting. They seemed far too busy to assist us. After a long ten-minute wait, as soon as one customer got up and another walked in and joined the line, all three employees suddenly became available and hurried to the register. They greeted the other two customers but completely overlooked us. The staff member who finally assisted us was unfriendly and didn’t smile. She asked me to repeat my order five times, and I had to remind her several more times about the items that were missing from my order. Additionally, she mistakenly charged my card three times for errors and missing items, resulting in three separate receipts for one order.
I'm baffled by the stark difference in treatment we received—it makes me wonder if our race played a role in it, as the other two customers were white while we belong to a minority. This bakery used to be one of my favorites, and I had always considered their cakes and pastries among the best in the city. I recommended it to all my friends in the Philadelphia area. Joseph, from what I remember of our brief encounter, is very nice. I just hope my unpleasant experience doesn’t lead others to have to endure what I went through at this bakery."
