"Update nov 2021: my review below from 2020 is still accurate. Have given this place several more tries this year and it seems to be even worse regarding hit-or-miss QC. Got some things that were okay and some things that were totally inedible. There are so many better vegan options in Salem who actually care about their customers and their staff. Original review, June 2020: Used to be a weekly (sometimes bi-weekly) regular here for many years between 2015 and 2018 but since the Panera takeover has gone into full swing, there is basically no consistency in terms of the food and quality has definitely gone downhill. Past several times I 've been in, orders have been wrong or preparation has been wack and has ranged from being just okay to being borderline not edible because of bad preparation. Vegetables can be undercooked, proportions are all over the place (e.g.: too many onions, way too much sauce, too little sauce), portion sizes have gotten smaller while prices have gone up. Seems like staff turnaround is really fast — used to have regulars I knew and now it seems to be new people every time I go in. Recently talked to some old employees about how working there ended up being a disaster after the corporate takeover and all of them left as a result. The juices and smoothies are still solid. It seems as the chain is rapidly expanding into Boston, the quality control at this location has suffered. Apparently the one in Cambridge is still good. Updated from previous review on 2021-11-29"
