"After making three or four calls to Venda Ravioli, I finally managed to speak with Michelle, who assured me that she would resolve the issue. Unfortunately, her promises have proven to be empty. Over the past three months, I have spoken with her three times, and each time, she has failed to follow through.
This morning, I called Venda Ravioli for the tenth time. The representative I spoke with said he would inform Michelle about my call, but I told him that it would likely be a waste of time, as he had already done so three times without any resolution. He became upset and said he would tell Michelle to close my account before hanging up on me.
Last week, Michelle assured me that someone from FedEx would come to pick up the mistakenly sent coffee. However, as of today—one week later—no one from FedEx has shown up. It has been over three months with many empty promises from Michelle.
I would like to know what steps I need to take to obtain a refund from Venda Ravioli, rather than continue receiving empty assurances from Michelle."
