"We had our company Holiday dinner on and received terrible service for a bill considering was the fixed gratuity. Our server that was the only female on staff that night could not give a straight answer of what drinks were on happy hour. We had people in our party and all ordered at the same time aside from three people. Five received their meals while the rest of the table waited over minutes for their food. When we inquired where the food was the waitress said "Sorry, your order was lost in the vortex". First, we tried to call and speak with the owner, we left a message with staff who said they would call us back. No reply One of the things that we wanted clarification of was being charged "cocktail prep" charges. There was nothing unusual as to what we ordered. One of our members husband is a bartender and even he does not know what the charges are about This was posted on Yelp, the review and it was buried under much older reviews. Hmmmmm. Restaurant must be paying for the review-removals. I did received a reply from the owner, and this is exactly how it was typed, from Nectaly M. "I HATE IT WHEN STUFF GOES TOTE VORTEX!!!! THE ONLY WAY WE CAN FIX IT IS BY CALLING MORPHIAS FROM THE MATRIX SO HE CAN CALL NEO!!!! WE ARE SORRY IM GOING INTO THE MATRIX NOW TO F......... that was me disappearing. I am the business owner. I tried to get a reasonable "right to the wrongs we experienced or make up for the bad service and non disclosures for presumably trumped up charges. I give people and businesses a chance to correct mistakes. For a small bill, no problem. This was well over a thousand dollars. I am disappointed for the lack of responsibility and will not return here. Neither will any of our staff and extended family. V"
