"As for my lobster special, which cost $60, it arrived with burnt toppings. Knowing my mother, I realized it would be quite uncomfortable to raise a fuss, especially since we had already waited a long time for our meal. Afterward, I spoke to the manager, but instead of showing understanding, she insisted multiple times that I should have notified her immediately. I tried to explain how upsetting this was, especially on such a special occasion.
I also asked her if she would be willing to remove the charge for the disappointing steak, but she declined. Coming from NYC, where I have certain standards, I felt quite let down. While they ultimately took the steak off the bill, the meal itself was ruined, and the need to defend their service only added to our frustration.
By sharing this experience, I'm sure I'll hear more reasons from them blaming us for not voicing our complaints sooner. I write this because I want them to understand that diners are paying not just for the location or nostalgia, but for a quality dining experience. As we’ve grown, it's evident that we don’t go out to eat just for the ambiance or memories; we expect good food and service."
