"Once we were seated, we waited about 20 minutes for the waitress—who turned out to be the hostess—to come over and take our drink orders. We then discovered that they were only offering a special Valentine's Day menu, so we selected our meals and placed our orders. After that, we waited an additional 30-45 minutes for our salads to arrive. The salads were mediocre and didn't taste like they had any Caesar dressing, but we were so hungry that we ate most of it anyway.
Next, we waited another 30-45 minutes for our appetizers to come out. We had ordered sausage and peppers as well as risotto balls. The risotto balls eventually arrived, but they mistakenly also brought us cheesesteak egg rolls. We informed the staff about the mix-up and requested our sausage and peppers. After another lengthy wait of 30 minutes, our entrées finally arrived. During this wait, one staff member mentioned that our waitress had left and that there was only one person in the kitchen. It turned out the owner hadn’t adequately prepared for the evening.
When our entrées arrived, we were somewhat satisfied; the salmon was quite good, although the potatoes were extremely dry, so I pushed those aside. My fiancé ordered the chicken San Remo and enjoyed it for the most part. However, we continued to wait for dessert for another 30 minutes—and we still hadn't received our sausage and pepper appetizer. During this time, we watched the manager offer a family their meal for free because they had been waiting for 2.5 hours without receiving their entrées.
Frustrated, my fiancé walked to the front to ask for the check since we didn’t want to wait any longer. We thanked a few staff members who had stepped in to assist. Ultimately, we will never return to this restaurant again. It was a very disappointing experience."
