"Hello,
I am writing to share my experience during my visit to Pollo Royal on March 31, 2024, at 5:30 PM. Unfortunately, I encountered very poor service from the waitress. I wasn't even given napkins, and I had to get up to get my own soda. To make matters worse, I noticed an excessive tip charge of $13.41 on my bill.
I appreciate good service and usually leave a tip of $20 or more because I value the work that servers do. However, this experience was disappointing. I want to caution you about this situation, as I believe everyone should be treated well, and it’s important to be mindful of how staff interacts with customers.
I suspect the waitress may be from Colombia based on her demeanor. I plan to share my experience on social media because I believe it's crucial to raise awareness about how customers are treated.
Thank you for your attention to this matter.
Best regards,
[Your Name]"